Effective Date: August 5, 2025
Company Name: SB Omoyeni Technologies Limited
Website: https://www.sbomoyenitechnoligies.com
CAC Registration Number: RC 1823792

Returns Policy

1. Overview

SB Omoyeni Technologies Limited is committed to ensuring that all products supplied meet the highest quality standards. If you are not completely satisfied with your purchase, our return policy outlines the terms and process for returning items.

2. Eligibility for Returns

Products may be eligible for return if:

  • They are defective or damaged upon delivery.
  • An incorrect product was supplied.
  • The product is unused, in its original packaging, and in the same condition as received.

3. Items Not Eligible for Return

The following cannot be returned:

  • Used or installed equipment.
  • Customized or special-order items.
  • Items damaged due to misuse, negligence, or unauthorized modifications.
  • Consumables such as batteries, cables, or accessories once opened.

4. Return Timeframe

  • All return requests must be made within 7 days of receiving the product.
  • Damaged or defective product claims must be reported within 48 hours of delivery.

5. Return Process

To initiate a return:

  1. Contact our support team at cs@sbomoyenitechnoligies.com or call the phone number on our website.
  2. Provide the order reference number, product details, and reason for return.
  3. Attach photos or videos as proof (for damaged/defective items).
  4. Our team will review and confirm if the return is approved.

6. Inspection & Approval

  • Returned products will be inspected upon receipt.
  • If approved, we will offer a replacement or store credit.
  • Refunds may be processed only if a replacement is not possible.

7. Return Shipping

  • If the return is due to our error (wrong item, defective product), SB Omoyeni Technologies Limited will cover return shipping costs.
  • If the return is due to customer preference or error, the customer will bear the shipping cost.

Refund Policy

Effective Date: August 5, 2025

1. Product Sales

SB Omoyeni Technologies Limited does not offer refunds for physical products once payment is made unless:

  • The product is defective upon delivery
  • The wrong item was delivered
  • There was damage in transit (reported within 48 hours)

In such cases, clients must notify us immediately with photographic evidence.

2. Services

Refunds for services are considered under the following conditions:

  • Service was not rendered after confirmed booking and payment
  • Delay or inability to deliver due to fault on our end

We reserve the right to decline refund requests for services already rendered.

3. Return Process

To initiate a return or refund:

  • Contact our support team at info@sbomoyenitechnoligies.com
  • Include order reference, reason, and proof (where necessary)
  • We will review within 5–7 business days

4. Payment Method

Refunds will be made using the original payment method (typically via bank transfer).

5. Non-Refundable Items

  • Customized or configured orders
  • Installation or consultation fees
  • Any item returned in damaged or used condition

Contact Information

Email: cs@sbomoyenitechnoligies.com
Address: 1A, Akin Taylor Close, off Bamishile Street, off Allen Avenue, Ikeja Lagos State, Nigeria.